Privacy Policy

K-Elec Kenya (“K-Elec”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share personal information when you interact with our website (the “Website”) and other related services (the “Services”). It also explains your rights and how you can exercise them.

1. Who is responsible for your Personal Information?

K-Elec Kenya is responsible for collecting and processing personal information provided through the Website and Services.

2. Personal Information We Collect

• Information you provide directly: When you register an account, make a purchase, request customer support, or interact with our Services, we may collect your name, contact details, account information, payment details, delivery address, and other information you choose to provide.
• Information about your use of our Services: This may include device details, log information, cookies, browsing activity, and location information (where applicable).
• Information from third parties: We may receive information about you from trusted partners or social media providers if you choose to interact with our Services through them.

3. How We Use Your Information

• To provide, personalize, and improve our Services.
• To process orders, payments, and product deliveries.
• To offer customer support and respond to inquiries.
• To send marketing and promotional communications (where permitted).
• To improve our business operations, conduct analytics, and develop new services.
• To comply with legal obligations or enforce our rights.

Where required, we will obtain your consent before processing your information (for example, for marketing or use of cookies).

4. Sharing of Information

We may share your personal information with:

• Service providers and partners who help us deliver our Services (e.g., IT, analytics, marketing, logistics).
• Business advisors (e.g., auditors, legal consultants, insurers).
• Regulatory or government authorities where required by law.
• Other parties with your consent or request.

We do not sell your personal information to third parties.

5. Retention of Personal Information

We retain your personal information only for as long as necessary to provide our Services, meet legal obligations, resolve disputes, and enforce our agreements. Where information is no longer needed, it will be securely deleted or anonymized.

6. Your Choices

You may opt out of marketing communications at any time by following the unsubscribe instructions included in our messages. We may still send you non-promotional communications, such as those relating to your account or transactions.

7. Your Rights

Depending on applicable law, you may have the right to:

• Access the personal information we hold about you.
• Request correction or deletion of your personal information.
• Restrict or object to processing.
• Withdraw your consent at any time (where applicable).
• Request data portability.

To exercise these rights, please use the contact details provided in the “Contact Us” section below.

8. How We Protect Your Information

We use appropriate technical and organizational measures to safeguard personal information. However, no system is completely secure, and we cannot guarantee absolute security of your data.

9. International Transfers

Your personal information may be transferred and processed outside your country of residence. In such cases, we will ensure appropriate safeguards are in place as required by applicable data protection laws.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the date of revision indicated at the top.

11. Contact Us

If you have any questions or requests regarding this Privacy Policy or our privacy practices, please contact us through the channels provided on our Website.

12. Children’s Privacy

Our Services are not directed to children under the age of 14, and we do not knowingly collect personal information from children. If we become aware that a child under 14 has provided us with personal data, we will delete it promptly.